Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
By default USPS. Seller have the freedom to use Fedex, UPS, Delivery or other service they understand will be the best option for you.
Fulfilled by Priority Hubs- Coming Soon -
Fulfilled by Priority Hubs- Coming Soon -
Do You Ship Internationally?
Usually yes, but please check sellers policy. Since each seller has control of their inventory we recommend confirm with seller's policies for the product you are interested in.
How Long Will It Take To Get My Package?
We recommend our sellers to process shipments as quickly as possible. On average they should be delivered to the USPS postal mail 2-3 days. But in the end, it all depends on the demand that the seller has, usually in the product information it says how long it takes to be shipped
Once delivered to the mail, it usually takes time for USPS to deliver
Puerto Rico: 1-3 days
USA: 3-5 days
Since we are in high season, we ask for your patience if it takes longer than it should.
We want to clarify that neither Priority Hubs nor the sellers have control over the package once they are delivered to the postal mail, if there are delays it is due to the high demand in the USPS. Please at the time of giving the rate do not misjudge a seller of something that he does not have control.
Whats de Difference between Shipping and Delivery Time?
Shipping its the time the product takes to leave Seller Warehouse.
Delivery is the time on which the package will arrive at the customer’s doorstep
Will my orders be shipped together?
Sellers are usually located in different places, so even if you pay for a number of products at the same time, they're still going to be shipped separately.
There are a few exceptions, though:
• If you purchased the goods from the same seller they may be put in a single package
• In case you ordered a number of products from various sellers within a short period of time, the parcels may be consolidated at our warehouse, i.e. wrapped in one big package and sent together
The more products you buy at once the higher the chances they are going to be consolidated (but it's actually hard to predict that before they get shipped). If they are, those orders will be displayed in your purchasing history under the same tracking number.
• If you purchased the goods from the same seller they may be put in a single package
• In case you ordered a number of products from various sellers within a short period of time, the parcels may be consolidated at our warehouse, i.e. wrapped in one big package and sent together
The more products you buy at once the higher the chances they are going to be consolidated (but it's actually hard to predict that before they get shipped). If they are, those orders will be displayed in your purchasing history under the same tracking number.
PAYMENT
What Payment Methods Are Accepted?
Your Safety it's our Priority.
We process payments with Stripe & PayPal, externals payments platform that allows you to process transactions with a variety of payment methods as Credit Cards, Apple Pay and Google Pay
Is Buying On-Line Safe?
Definitely Our Top Priority. Our commitment to safety is unshakable, that is why we will not skimp on investing in safety.
Before opening the page to the public, we hired a Cyber Security Expert to carry out the pertinent tests such as that malicious people cannot infiltrate our system, information is not leaked, malware, viruses, etc. The platform has an integrated security system, even so, every so often (very short) the cyber security expert will be doing tests.
Priority Hubs is as safe to use as any other established e-commerce website. It protects your personal and financial information, and transmits all of it securely. Neither Priority Hubs nor its users are ever allowed to use your personal or financial information outside of the Priority Hubs online marketplace.
You are never required to purchase anything from Priority Hubs or any of its affiliated businesses. Also, you can unsubscribe at any time from any emails that Priority Hubs sends you, either on behalf of itself or its partner sellers. The company also protects you in dealings with third-party sellers on its website. If you ever enter a dispute with someone other than Priority Hubs over something that they sold you through Priority Hubs, you can file an Guarantee Claim.
Before opening the page to the public, we hired a Cyber Security Expert to carry out the pertinent tests such as that malicious people cannot infiltrate our system, information is not leaked, malware, viruses, etc. The platform has an integrated security system, even so, every so often (very short) the cyber security expert will be doing tests.
Priority Hubs is as safe to use as any other established e-commerce website. It protects your personal and financial information, and transmits all of it securely. Neither Priority Hubs nor its users are ever allowed to use your personal or financial information outside of the Priority Hubs online marketplace.
You are never required to purchase anything from Priority Hubs or any of its affiliated businesses. Also, you can unsubscribe at any time from any emails that Priority Hubs sends you, either on behalf of itself or its partner sellers. The company also protects you in dealings with third-party sellers on its website. If you ever enter a dispute with someone other than Priority Hubs over something that they sold you through Priority Hubs, you can file an Guarantee Claim.
Order & Retunrs
How do I place an Order?
Just add as many items as you like to your cart while browsing at Priority Hubs.
Once you want to continue with the order, do so by going to the cart and clicking "checkout". Follow the instructions providing us with the delivery information and select the payment method for the products; Our sellers will send your package within 3 to 5 business days, depending on their policy.
Once you want to continue with the order, do so by going to the cart and clicking "checkout". Follow the instructions providing us with the delivery information and select the payment method for the products; Our sellers will send your package within 3 to 5 business days, depending on their policy.
How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
You can shop for most things on Priority Hubs without needing an Priority Hubs account, but you’ll miss out on the benefits of being a member.
When you buy as a guest on Priority Hubs , you can still track your purchases and return items you’ve bought, but you won’t be able to use Priority Hubs to keep track of your activity, message other members, or sell your unwanted items.
When you buy as a guest on Priority Hubs , you can still track your purchases and return items you’ve bought, but you won’t be able to use Priority Hubs to keep track of your activity, message other members, or sell your unwanted items.
How Do I Track My Order?
We will send you the tracking code of your orders to the e-mail provided within 3-5 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 4 business days after you receiving that email.
You can also reach out to our customer support desk at costumerservice@priorityhubs.com
to ask questions anytime.
How Can I Return a Product?
Press your Avatar at the top-right> Order> Support and then explain the reason. Recall that Every Seller have their own Policy.
Default Policy:If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund.
If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.
If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history. Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help.
Default Policy:If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund.
If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.
If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history. Once you start a return, the seller has 3 business days to resolve your issue. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help.